Returns
Products are guaranteed genuine and fully duty-paid in Ebar. Our policy only accept return for circumstances below:
- Bottles/items damaged in-transit upon receiving
- Purchase received does not matched your order
Customer are advised to confirm your order before payment made.
Opened or consumed and empty bottles are strictly not eligible for return/refund.
Customer are required to notify our customer service immediately or within 24 hours upon receiving your purchase.
Return Policy:
Items returned must be as per original purchase.
Any corked/spoilt bottle of wine is required to have minimum of ½ of original contents
And, we only accept unopened bottle for spirits.
How do I make return/refunds?
Follow the steps below:
- Rang or write to us; customerservice@ebar.com.my immediately right after you received the stocks
- Return the bottles to us via appointed delivery service providers or direct to our physical store
- Our customer service will verify on your issues and determine whether return/exchange or refund
For full refund, please allow 7 to 14 business days due banking operation and working hours
Ebar reserves the right to reject/refuse any return or refund if customer provide unjustifiable reason for return.
Ebar always promoting responsible drinking.
