FAQs

Ordering

Q: Is your price the same on June 2021?

A: We cannot guarantee the price for future date. Please check the latest price list and promotion on our website.

 

Q: Does Ebar recommend type of booze and how many bottles required?

A: Yes. You can always refer to our customer service team by providing type of events, venue and number of pax. Our team are always there to assist.

 

Q: Do I need to make minimum purchase?

A: It will be great if you could order minimum six (6) bottles per purchase but we do not have minimum order policy. No worry.

 

Payment

Q: Can I pay cash and purchase directly from your store?

A: Yes you can pay cash and purchase directly from our store, Weld Quay Whisky, Penang. Please refer to our operation hours.

 

Q: Do you accept Cash-On-Delivery?

A: No.

 

Q: Can I cancel my order after payment made?

A: No. But you are allowed to make changes to your order based on the value made. Please talk to our customer service

 

Delivery

Q: Where do you deliver to and how long will it take?

A: We deliver to whole of West Malaysia. It will take 3-5 days upon successful purchase on our website and depending on delivery address

 

Q: I’m from Southern of West Malaysia. Do you deliver here?

A: Yes we deliver to the whole of West Malaysia

 

Q: Do you deliver to East Malaysia?

A: Our apologies as we only deliver to West Malaysia at the moment and we are planning to send to East Malaysia in the future

 

Q: Can I deliver to a non-registered address in Ebar?

A: Yes. You are able to do so. Just provide us accurate delivery address and you pay for it. Its always a great idea to gives wines or spirits as gift to your loved one

 

Q: How much is delivery fees?

A: Depending on the delivery address ranges starting from RM10.00 for Pennag and RM20.00 for other states in WM. You know what, we will get you free delivery for purchase RM300 or above in a single receipt

 

Q: Do Ebar has their own delivery team?

A: We do not have our delivery team but we appoint reputable delivery service provider

 

Q: Can I change my delivery address after confirmation of my purchase?

A: Please check with our customer service team whether your purchase has been arranged for delivery.

 

Q: I need to know my delivery status.

A: Any order not received within delivery time frame and we have not updated you on the status, please call or email to us for the updated status

 

Q: Do I need to accept my order personally?

A: You may receive your order personally or through a representative by providing his/her details as required.

 

Q: What I need to do when I received my purchase?

A: First of all, you need to check and ensure stocks received in good condition; non-damaged and according to your order. If bottles received in damaged or unacceptable condition, you should inform us immediately for exchange/ return. Our customer service will verify for you and provide you a replacement.

 

Q: Can I self-pick up for my order?

A: Yes. You may do so from our physical store. Please refer to our operating hours to avoid disappointment.

 

Return Policy

Q: Can I return the booze that are not consumed in my event?

A: No. You can always keep it for your next event or occasion

 

Q: Can I return the booze which is corked/spoilt or broken?

A: If this happen to you, please contact our customer service within 1(one) day after you received your order. Please reminded that Returned bottle (wines) must be not less than 1/2 full. For spirits, it’s must be unopened bottle.